Answer: To retrieve the answer to the secret question, you need to contact the Support Team. Use the Contact Us form or send a support ticket via the website Control Panel -> Help -> Technical Support. You may use the following text:

"Hello,
Please help me retrieve the answer to the secret question for the website [website URL]. What data do I need to provide? Thank you."

Recommendations:
If you send documents, please do not use image hosting services. Otherwise you risk disclosing your personal data to third parties.

Answer: You can change the answer to the secret question in your Webtop. You will be able to change the answer only if you know the current answer to the secret question. Please read more on our Forum.

If you forgot the answer to the secret question
In this case please contact our Support Team. Use the Contact Us form or send a support ticket via the website Control Panel -> Help -> Technical Support. You may use the following text:

"Hello,
Please help me retrieve the answer to the secret question for the website [website URL]. What data do I need to provide? Thank you."

Answer: Yes, uCoz has a flexible system of limitations on logging in to Control Panel. You can set the maximum number of simultaneous logins to Control Panel, as well as enable logging in only for certain IP address(es). We do not recommend to use the limitation by IP if you don't fully understand how it works; otherwise you may lose access to the website Control Panel.

You will find the security settings in Control Panel -> Security -> Security settings:

Answer: You can change the FTP password in the website Control Panel: Security -> Change FTP password.

Answer: There are several possible causes of malware appearing on a website:

• The password was stolen and someone used it to access the website;
• Incorrect settings of user group permissions;
• Uploading of unsafe external scripts to the website.

Website Unblocking
If you website has been blocked due to malware, contact the uCoz Abuse Team via the corresponding form.

Further Actions
To avoid repeated blocking of your website, we suggest that you do the following:

• Check your computer for viruses;
• Check the Control Panel login log by IP. To do this, go to Control Panel -> Security -> Action log. If you find suspicious IP addresses on the list, please change the Control Panel password: Security -> Change account password;
• Check the permissions of the user groups. To do this, go to Control Panel -> Users -> User groups. Make sure that only Administrators can use HTML when posting entries;
• If your website is registered in Google Webmaster Tools, you can check it for malware in the Security Issues section.

Answer: If there are third-party ads on your website or constant redirection to other websites, you need to check the code of the website pages for external scripts. In most cases malicious code is placed in the Site pages template, but may be also found in each of the website templates. All you need to do in this situation is to delete the malicious code from the templates.

Answer: To check your computer for viruses and get rid of them, you can use free software and utilities.

Urgent Computer Scan
For this purpose you can use such free utilities as Dr.Web CureIt! and Kaspersky Virus Removal Tool.

Constant Protection
To ensure constant protection of your computer, we suggest that you use antivirus software with regularly updated databases, e.g. Avast! Free Antivirus etc.

Answer: There are several widespread forms of fraud, applicable to uCoz users:

• Suspicious e-mail messages from unknown contacts, often with attached files;
• E-mail messages, requiring that you visit an unknown website or that you enter your password or personal data;
• Suspicious software to work with uCoz;
• Phishing software, stealing your passwords to uCoz websites.

To protect yourself, follow several simple rules:

• Never give your account and website passwords to anyone;
• Do not provide personal information and passwords if you e-mail unknown people;
• Do not use suspicious software that require your password or personal information.

Please see additional info on our Forum. If you want to report a phishing website or other cases of uCoz being used unlawfully, please contact our Abuse Team.

Answer: uCoz has a very flexible system of access permissions, both for the website and its Control Panel. You may need it in various cases, e.g. if you need to give access for a designer or a SEO specialist. In this case we suggest that you give access only to the necessary control elements.

You can set permissions of the user groups in Control Panel -> Users -> User groups. Here you can manage the permissions of the existing groups, as well as create new groups. Permissions of each group can be customized separately.